Palace Cycles

About Us...

Welcome to Palace Cycles. We are an independent family-run bicycle shop in Carlisle, Cumbria. Established in 1934, we have been supplying and repairing bikes for generations. Over that time we've expanded on our commitment to working with our customers to help them get the maximum enjoyment from their cycling. We're lucky to be based in North Cumbria with its beautiful countryside, fine roads and easy access to the exhilarating mountain bike trails of the Lake District and Southern Scotland. You couldn't wish for a better place to ride. We are a major supplier of bikes and accessories and work closely with some of the world's leading manufacturers to ensure that we help our customers select the right product for them. Our busy workshop is home to three experienced mechanics who are always on hand for advice and guidance.

... A Local Bike Shop

While we hope you enjoy your online experience with us, we thought it might be nice to know that we've been here quite a while. In an age of faceless online commerce, it can be reassuring to know that there are people, history and even bricks and mortar behind the 'buy it now'. Palace Cycles or 'Palace Cycle Stores' has been in the Lee family on Botchergate, Carlisle for 90 years. Over time we have served generations of local cyclists and become something of an institution in our quiet corner of Northern England. Through the years we have expanded - physically in the 90s - to meet the ever-changing demands of the cycle industry. So today you meet us in our digital form; a local, family-run online bicycle shop. Welcome to Palace Cycles.

Workshop

Welcome to our workshop, home to three skilled mechanics with over 60 years experience between them! Whether you need a puncture repair, a full bike build or anything in between, we are here to help. A mechanic is always on hand for any questions you may have so either pop into the shop or call us on 01228 523142 for friendly, expert advice. Basic Price List: Service from* £80 Puncture Repair From £18.99 Bike Build from* £120 Gear Index £35 Chain and Cassette Fitting £50 (Plus Parts) Wheel True £30

Contact Us

Palace Cycles 120-124 Botchergate Carlisle Cumbria CA1 1SH

Get directions

Opening hours

Monday - Saturday 9.30 - 5.00 Sunday - Closed

(01228) 523142

palacecycles@mac.com

Delivery Information

Free delivery to the local area can be arranged by contacting us before purchase. Delivery of clothing and accessories to UK Mainland is by Royal Mail Fist Class at a charge of £4.99. We aim to ship your items within one working day of payment.

We are not able to ship e-bikes at this time.

Delivery of non-electric bikes to Mainland UK is by Paisley Freight. We aim to have your purchase shipped within two working days of payment. Please be aware that delivery of bikes can take up to one week. The current charge for delivery of non-electric adult bikes within Mainland UK is £50.

The charge for children's bikes is £40

If delivery is required to UK Highlands and Islands, please contact us as we are often able to arrange this. Bicycles are fully built and checked before being carefully re-packaged for delivery. On receipt of your new bike, you will need to insert the front wheel, turn and tighten the handlebars and fit pedals (if included). A comprehensive leaflet on assembly will be sent with the bicycle. If you are unsure about any aspect of re-assembly, please give us a call on 01228 523142.

Finance & Payment Options

Spread the cost with V12 Retail Finance

Call us on 01228 523142 to arrange your purchase. We offer 0% finance packages on all purchases of full-price items over £800 Packages on discounted items and purchases between £500 and £799 are available at 15.9% APR (All agreements are subject to a credit check . A 20% deposit is required for all transactions.)

Pay safely online with 3D Secure cardholder identification or PayPal payments

Other payment options are vailable: You can pay for any bike or accessory in instalments without the need for a credit check. Simply pay a 20% deposit and we will store your purchase until full payment is made. Regular payments are not requited as you can pay as much or as little when it's convenient for you. Visit us in-store...

Cycle-to-Work Schemes

Cycle to Work is a fantastic way to spread the cost of a new bike. Better still it's tax free! Save between 25% and 42% on a full price bike Many schemes now allow employees to go beyond the traditional £1000 limit and to purchase parts or accessories instead of a bike. BEFORE APPLYING ONLINE: Please contact the shop to reserve your chosen bike before submitting an online application. Please note that reconditioned items cannot be purchased through a cycle-to-work scheme and that items on sale are subject to a surcharge of up to 15% to cover scheme commission.

JOB VACANCY

SALES ASSISTANT

Hours: Part-time 24 – 32 hours (including Saturdays).

We have an exciting opportunity to join our team as an in-person and online sales assistant in our busy bike shop.

If you are passionate about delivering excellent customer service in a fast-paced environment, then we would love to hear from you.

Knowledge of cycling and bikes is not essential – more important is a willingness to learn and the confidence to engage customers.

Key requirements:

Experience in a customer service environment

Computer skills – familiarity with Microsoft Office, Excel etc.

Excellent communication skills – both written and verbal

Ability to lift and carry heavy items

About the role:

As part of a small close-knit team, you will serve customers on the shop floor – advising on products, booking in repairs, handling cash and card transactions and ensuring things are neat and tidy.

Behind the scenes you will be answering the phone, fielding online enquires and checking-in products.

You will also help to keep our website up to date, ensuring stock levels are correct across a number of online platforms.

Benefits:

-Flexible hours

-Staff discount

-Holidays

-Casual Clothing

To Apply:

If you feel this role could be for you, please email us your CV along with a covering note explaining why you would like to work at Palace Cycles.

Applications should be addressed to Mike Lee at palacecycles@mac.com

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