Terms and Conditions

TERMS AND CONDITIONS
By registering on this website you agree to be bound by the following terms and conditions.
Delivery:
Our delivery charges are based on delivery to mainland Britain. For Northern Ireland, Northern Scotland and all off shore UK islands there is an additional charge, please phone or email for a quote.
We do not ship to any non UK addresses.

The cost of delivery as stated on your order.
We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. You will be contacted to arrange a convenient time once your order has been processed.
Please be aware that we can take no responsibility for lost or damaged goods that you have chosen not to sign for. We regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address.
If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

RETURNS, REFUNDS AND CANCELLATION POLICY
Bike Returns: If you desire to return your bike, you must keep it in the box and call us on 01228 523142 to arrange a collection.
Please note the following:
1. If the bike is damaged or the incorrect bike is sent, we will cover the cost of collection and delivery of the replacement bike.
2. Please do not ride the bike as a full refund cannot be given if the bike has been used.
Damage: If order(s) are broken or spoiled when it is delivered then you must notify us as within 24 hours of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email on sales@palacecycles.co.uk or by post by writing to Palace Cycles 120-124, Botchergate, Carlisle CA1 1SH. All refunds under this returns policy will be paid within 30 days of you notifying us, providing that the merchandise has been collected by our courier, any items being returned must be in their original packaging to prevent any further damage.
Cancellations: You can cancel an order at any time up to 7 days from the date of delivery as long as the items remain unopened and intact by contacting us via email on sales@palacecycles.co.uk.co.uk or by post by writing to Palace Cycles 120-124, Botchergate, Carlisle CA1 1SH. You will have responsibility for looking after the items until we collect it, we will reimburse the price of the items within 30 days from the date of which you inform us that wish to cancel the order, provided that the order has been collected by the courier.
Missing Items: In the unlikely event that the goods do not reach their destination, please contact us on 01228 523142. Please note that the recovery of goods miss-routed by the courier can take up to 72 hours from notification. Issues regarding missing or miss-routed goods will be resolved within this timeframe.


AVAILABILITY
Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative, please note that we will not charge you until the order is ready to be dispatched.


PRICE & PAYMENT
All prices are quoted in pounds sterling. Our prices include value added tax, and duty unless otherwise specified. Any delivery charges are additional. We accept payment by Access, Delta, Mastercard, Solo, Switch/Maestro, Visa, Visa Electron and Paypal Payment for goods is in advance only.


SECURITY
We utilise secure servers and secure socket layer technology for the transfer of credit card details, we will continue to implement the latest technology as it becomes available to guarantee our customers peace of mind and safe shopping. There are also security measures in place to protect our customer database and access to it is restricted within the company.


PRIVACY POLICY
We can appreciate the frustration of unsolicited mail, so under no circumstances will we pass on any of our valued clients details without their permission. However, where we feel that we have a genuine offer or a piece of news, we will let our customers know. If you do not require this information then please send an email to sales@palacecycles.co.uk with unsubscribe in the message heading.


INTELLECTUAL PROPERTY RIGHTS
All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Palace Cycles Ltd. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Palace Cycles Ltd for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.


CUSTOMER SERVICES
All complaints are taken very seriously and we make it a priority to deal with them promptly and efficiently. Complaints and feedback can be emailed to sales@palacecycles.co.uk If you have a query regarding an order please email to sales@palacecycles.co.uk
General enquiries can be sent to Palace Cycles 120-124, Botchergate, Carlisle CA1 1SH


DISCLAIMER AND LIMITATION OF LIABILITY
Palace Cycles Ltd have taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Palace Cycles takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Palace Cycles shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Palace Cycles Ltd makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.
Palace Cycles Ltd assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Palace Cycles Ltd will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
Palace Cycles Ltd also prohibits all persons from providing hypertext or other links to the website, (other than to our home page) from their web site or from a third party's web site without our prior written consent.
Site Ownership
This website is owned by Palace Cycles Limited, a company registered in England. Registered no: 548 4507. Registered Office:120-124, Botchergate, Carlisle CA11SH.
Email : palacecycles@mac.com